We want to keep you satisfied as a patient. By presenting your card at every visit, we can make certain that the information is still correct in our computer system before the claim is sent to the insurance company. Obtaining payment on a claim can be very difficult to resolve with incorrect billing information. Most businesses change insurance carriers annually and the change is not always in January. Sometimes only the group number will change and the remainder of the information stays the same. Something this simple can cause a denial of your claim. We want to ensure that you receive your insurance benefit.

For illness needing attention before the office is next open, call our regular phone number (704-384-1800), and you will be instructed how to get in touch with a triage nurse.

For after hours emergencies, call 911 if your life is in danger. You can always notify us and the insurance companies later.

A team of in-hospital specialists, Presbyterian Inpatient Care Specialists (PICS) will admit and care for all our patients in the hospital. They communicate with us about admissions and discharges, sending us copies of notes, and they have access to our records. We can discuss questions with them, and we believe the patients benefit by having hospital specialists dedicated to their care available all the time.

The building is handicap accessible. Special parking spots are available in front of the building.

We like our patients to know the names and doses of their medicines. To be sure of your regimen, please bring all your medicine bottles, including medicines from other providers and non-prescription medications and supplements, to your visits.

Please follow the prompts provided for the fastest connection to the person who can assist your specific need.

Our after hours phone system is focused on dealing with urgent health problems. Refills, appointments, billing questions, etc. cannot be handled by the triage nurses, and we ask that you call the office the next business day.