For illness needing attention after office hours, call our regular phone number (704-384-8680), and you will be instructed how to get in touch with a triage nurse.

For after hours emergencies, call 911 if your life is in danger. You can always notify us and the insurance companies later.

A team of in-hospital specialists, Presbyterian Inpatient Care Specialists (PICS) will admit and care for all our adult patients in the hospital. They communicate with us about admissions and discharges, sending us copies of notes, and they have access to our records. We can discuss questions with them, and we believe the patients benefit by having hospital specialists dedicated to their care available all the time. We admit and follow all of our pediatric patients, including newborns. Newborns and hospitalized pediatric patients are cared for by their personal physician or on-call partner.

The building is handicap accessible. Special parking spots are available

All lab results are reviewed by the physician or physician assistant as soon as they are available, generally within 1 2 days after ordering. Abnormalities of major significance are reported by phone at that time.

To avoid missing or misplaced results, please call us if you have not heard the result of a test by 2 weeks after the test was done. However, please do not call for results before 2 weeks have passed. Sometimes, test results are not available prior to that time.

Our policy is to ask you to fast for certain tests such as blood sugar or cholesterol, and we will tell you when to fast. For exams, we ask that you fast if your physical exam is scheduled before noon. If you have diabetes we want you to fast only if an exam is before 10 a.m. For exams after noon, eat normally that day. The term fasting means no food (you can have water) for 10-12 hours.

We want you always to take medicines before a visit, even if you are fasting. The exception is for diabetes. If you are fasting and have diabetes, do not take your blood sugar medicine.

We like our patients to know the names and doses of their medicines. To be sure of your regimen, please bring all your medicine bottles, including medicines from other providers and non-prescription medications and supplements, to your visits.

Certain medications may need to be omitted before a test; please ask your provider about that. Some stress tests outside the office ask that you consume no caffeine containing products for 24 hours before the test. The scheduler can tell you if your test is of that type. Wear loose fitting clothing and comfortable shoes that will allow you to walk vigorously on a treadmill.

After hours, you will be instructed to call 911 for a life threatening emergency. For urgent medical problems needing attention before the next business day, you will be instructed to call 704-316-7865. For all other concerns (appointments, refills, general medical questions, etc.), you will be instructed to call the office the next business day.

We want to keep you satisfied as a patient. By presenting your card every visit we can make sure that the information is still correct in the computer system before the claim is dropped to the insurance company. Getting a claim paid can be very difficult to resolve with incorrect billing information. Plus most businesses change insurance carriers yearly and it is not always in January. Sometimes only the group number will change and the remainder of the information stayed the same. Something this simple can cause a denial of your office claim. We want to work together to make sure that you receive your insurance benefit