Frequently Asked Questions
 
Frequently Asked Questions
Find quick answers to your questions about our medical office's policies and procedures.
What if I have a question after hours?
Our after hours phone system is focused on dealing with urgent health problems. Questions about refills, appointments and billing cannot be handled after or before our normal hours of operation. For questions of a non-urgent nature, please call our office between 8:30 a.m. and 5 p.m., Monday through Friday. Calls requiring answers are usually returned by the end of the business day or the next business day.
What should I bring with me to my child's appointment?
Please bring a complete list of prescriptions and over-the-counter medications that your child is taking, your insurance card and co-pay.
Do you offer same-day appointments?
Yes. For the convenience of patients with urgent health needs, our office offers same-day sick appointments.
What if my child has an urgent health need after hours or on the weekend?
Dilworth Pediatrics is available after normal business hours on weekdays and on the weekend for sick care and urgent medical needs. Call our office at 704-384-1866 to speak with the triage nurse or on-call physician if you have an urgent need after normal business hours or on the weekend. We do see patients in our office both Saturday and Sunday mornings for urgent needs. We will not be able to address routine issues after hours.
What if I have a question about my child's medical bill?
Billing questions may be directed to the centralized business office at 704-384-7840 weekdays from 8 a.m. to 4:30 p.m.