We are open Monday-Thursday 8a-5p and Friday 8a-12p.

The office is closed for the following holidays: New Year's Day, Good Friday, Memorial Day, Independence Day, Labor Day, and Thanksgiving, and Christmas.

At this time, Dr Thomas is accepting new pediatric and adult patients. Dr Cross is accepting new patients 18 years of age and older.

In order to avoid long waits for appointments, you will be offered same-day appointments for all visits if you desire.

Patients should bring the following items with them to their appointment: insurance card, a list of current prescriptions and over-the-counter medications, and insurance co-pay.

Patients arriving 15 minutes late for their scheduled appointment, will be asked to reschedule. This ensures that all patients are seen in a timely manner.

After normal office hours, on weekends, and on holidays urgent calls are handled through our "Call-A-Nurse" system. Call the office at 803-548-9393, listen to the message completely and hold on the line for a registered nurse to answer. If needed, a medical provider will contact you. For questions of a non-urgent matter, including medication refills, we ask that you call our office during regular business hours.

If you require hospital care, our physicians will arrange admission to the hospital of your choice. We hope you choose one of the many excellent hospitals in the Presbyterian network. Presbyterian Hospital gives our patients access to first-class care and the most advanced treatments available. If you are admitted to a Presbyterian Healthcare Hospital, Presbyterian Inpatient Care Specialists will monitor and oversee your care during your stay. Their is open communication between the hospitalists and our physicians. Each of us has access to the other's records. Because these inpatient specialists cover the hospital 24 hours a day, we believe patients receive prompt and professional care. When you leave the hospital, a complete summary of your treatment, including test results and medications, will be sent to our office and filed with your medical records.

You should receive notification of lab results by mail or phone within 2 weeks of your test. If you have not heard from us after two weeks, please call our office. If your results require immediate notification, we will contact you.

Should you need a prescription before your next visit, please call your pharmacy. The pharmacy will fax our office the necessary information needed to process the request. Refills of prescriptions can take 48-72 hours to process, so please allow plenty of time for you medication(s) to be refilled before running out. We cannot provide refills during the hours the office is closed. Our night and weekend on call physicians are not able to refill your medications.

If you have billing questions, call us at 803-548-9393, or you can contact the centralized business office customer service line at 1-866-666-1279.