We want to keep you satisfied as a patient. By presenting your card at every visit, we can make certain that the information is still correct in our computer system before the claim is sent to the insurance company. Obtaining payment on a claim can be very difficult to resolve with incorrect billing information. Most businesses change insurance carriers annually and the change is not always in January. Sometimes only the group number will change and the remainder of the information stays the same. Something this simple can cause a denial of your claim. We want to ensure that you receive your insurance benefit.

Our Urgent Care (at the Speedway location) is open Monday - Friday from 8 a.m. to 6 p.m., Saturday from 9 a.m. to 5 p.m. and Sunday from 12 to 5 p.m. At other times, please call our office at 704-316-4950 and you will be instructed on how to get in touch with an available on-call physician.

To release records to a specialist or another practice, we need your written permission. We have forms in the office for that purpose. The process of transferring records is time consuming, and we ask for two weeks to complete the transfer.

Our after hours phone system is focused on dealing with urgent health problems. Refills, appointments, billing questions, etc. cannot be handled by our doctors and we ask that you call the office the next business day for these issues.

If you have a life threatening emergency, call 911.