Check In:
It is very important to call ahead and schedule an appointment. However, we are aware that emergencies arise. We will attempt to accommodate your needs as quickly as possible. You may call 704.384.8760 between the hours of 8:30 am and 5:00 pm Monday through Friday to schedule your appointment. We do require a 24 hours notice to cancel your appointment. It is important to bring your insurance card and a list of your current medications to each appointment. We ask that you arrive 10 minutes prior to your scheduled appointment to allow time to copy your insurance cards and update any information in your chart and computer. New patients should arrive 30 minutes before your scheduled appointment.

New Patients:
Our office welcomes new patients. You may call 704.384.8760 between the hours of 8:30 am and 5:00 pm Monday through Friday to schedule your new patient appointment. We advise that you check with your insurance provider to make sure that you are able to come to this office. Most insurance companies provide an 800 number on the member's card and they can assist you with that information. We ask that new patients arrive 30 minutes prior to the scheduled visit. You will be asked to fill out a registration form and a history form. You must bring all insurance cards.

Office Hours:
8:30 am to 5:00 pm Monday through Friday

Confirmation and Cancellation:
Our Interactive Voice Response system calls each patient two days prior to their appointment. You may confirm or cancel an appointment on the phone at this time. We do require a 24 hours notice to cancel your appointment.

After Hours Support:
For a life-threatening emergency, dial 911 immediately. For any other urgent needs, call our office at 704.384.8760. Should you need us after normal office hours, you can call us at this same number and a triage nurse or the physician on-call will be glad to assist you.

Holidays:
We observe the following holidays: New Years Day, Good Friday, Memorial Day, July 4th, Labor Day, Thanksgiving,and Christmas. Should you need us on one of these days, you can call us at 704.384.8760 and a triage nurse or the physician on-call will be glad to assist you. On most holidays, our Urgent Care offices are open from 8:00 am to 8:00 pm. We have three locations: (1) Presbyterian Urgent Care, 1918 Randolph Road, (704.342.8225), (2)Presbyterian Urgent Care Matthews, 1700 Matthews Township Parkway, (704.841.2023), (3)Lakeside Family Physicians and Urgent Care, 19620 West Catawba Avenue, Cornelius, (704.892.3858)

Co-Pay:
All insurance co-payments and deductibles are due at the time of service. If we do not have a contracted arrangement with your insurance plan, you will be expected to pay in full at the time of service.