Referrals....39114, Medical Records....39113, Sick appointments....39107, Business office....39128, X-ray....39103, Dr. Heitbrink....39115, Dr. Whalen....39122, Dr. Harvey....39102, Dr. Chen....39121

You will be notified immediately on any critical lab results. Otherwise you will hear from us by phone or letter within two weeks of your appointment. If you have not heard from us within two weeks, please call 384-8760 and leave a voice message on extension 104. Your chart will be pulled, lab work results researched and someone will give you a call.

We want to keep you satisfied as a patient. By presenting your card every visit we can make sure that the information is still correct in the computer system before the claim is dropped to the insurance company. Getting a claim paid can be very difficult to resolve with incorrect billing information. Plus most businesses change insurance carriers yearly and it is not always in January. Sometimes only the group number will change and the remainder of the information stayed the same. Something this simple can cause a denial of your office claim. We want to work together to make sure that you receive your insurance benefit.

Call our office at (704)384-8760 and you will be instructed on how to get in touch with a triage nurse or the physician on-call.

A team of in-hospital specialists, Presbyterian Inpatient Care Specialists (PICS) will admit and care for all of our adult patients in the hospital. They communicate with us about admissions and discharges, sending us copies of notes, and they have access to our records. We can discuss questions with them, and we believe the patients benefit by having hospital specialists dedicated to their care available in the hospital at all times. Newborns and hospitalized pediatric patients are cared for by their personal physician or on-call partner.