Laboratory results will be reported to the patient only after review by the physician. Please allow the office 7 - 10 business days to report lab results to you either by telephone or letter. In order for us to give results to a family member or anyone else, a release must be signed by you and placed in your chart.

Our office is closed on New Year's Day, Good Friday, Memorial Day, Independence Day (July 4th), Labor Day, Thanksgiving and Christmas.

New prescriptions will not be given over the phone. The physician MUST see you to evaluate your condition and needs before treating any new problems.

Please ask your physician at the time of your visit for any routine prescription refills. If you must call for a refill, please contact your pharmacy and they will send us a faxed request. If a refill for a controlled substance must be called in (ex. ADHD medications), please allow 2 business days for this to be processed. We do not provide refills when the office is closed, so try to allow for weekends and holidays when deciding if a refill is needed. If you have not been seen in the office in the last six months, your provider will require a visit before authorizing a refill.

Our after hours phone system is focused on dealing with urgent health problems. Questions about refills, appointments and billing cannot be handled after or before our normal hours of operation. For questions of a non-urgent nature, we ask that you call our office between 8 a.m. and 5 p.m., Monday through Friday.

Calling our office at the first sign of illness helps to ensure that you receive an appointment time sooner rather than later. Normally, we are able to schedule same-day appointments for those requiring urgent care.

To determine whether you need a referral from us before seeing a medical specialist, please view the terms of your insurance plan. This information is usually listed on your insurance card or can be obtained by calling your insurance company.