Check In:

It is very important to call ahead and schedule an appointment. However, we understand that urgent problems may arise.  We will attempt to accommodate your needs as quickly as possible.  You may call 704-316-4979 Monday through Friday  between the hours of 8 am and 6 pm and 9 am to 2 pm on Saturday to schedule your appointment.  We do require 24 hours notice to cancel an appointment.  It is important to bring your insurance card and your current medications to each appointment and to allow time to copy your insurance cards and update any information in your chart.  New patients should arrive 30 minutes before your scheduled appointment. Expect to pay your co-pay or deductible at the time of your visit.

New Patients:

Our office welcomes new patients.  You may call 704-316-4979 Monday through Friday between the hours of 8 am and 6 pm to schedule your new patient appointment.  We advise that you check with your insurance provider to make sure that our office is on your insurance plan.  Most insurance companies provide an 800 number on the member's card to assist you with that information.  We ask that new patients arrive 30 minutes prior to the scheduled visit.  You will be asked to complete a registration form and a history form.  These forms are located on our website for your convenience in the About Our Practice under the New Patient Packet heading.  You must bring all insurance cards.

Office Hours:

8 am to 6 pm Monday through Friday

9 am to 2 pm Saturday

Saturday Schedule:

03/07/09  Gaston Family Docs

03/14/09  Whitestone Family Medicine

03/21/09  Gaston Family Docs

03/28/09  Whitestone Family Medicine

04/04/09  Gaston Family Docs

04/11/09  Closed

04/18/09  Whitestone Family Medicine

04/25/09  Gaston Family Docs

05/02/09  Whitestone Family Medicine

05/09/09  Gaston Family Docs

05/16/09  Whitestone Family Medicine

05/23/09  Closed

05/30/09  Gaston Family Docs

After Hours Support:

If an urgent problem arises after hours, you may call 704-316-4979 to reach the on-call physician.  We ask that routine questions, prescription refills, and non-emergency appointments be made during regular business hours. If hospitalization is required, a team of in-hospital specialists will provide your care until you are discharged.

Holidays:

We observe the following holidays: New Years, Good Friday, Memorial Day, July 4th, Labor Day, Thanksgiving and Christmas. Should you need us on one of these days, you can call us at 704-316-4979 and an on-call physician will be glad to assist you.

Co-Pay:

All insurance co-payments and deductibles are due at the time of service.  If we do not have a contracted arrangement with your insurance plan, you will be expected to pay in full at the time of service.